Account & Data Deletion

This page explains how to request deletion of your Steamoji account and the data associated with it. It applies to accounts used in the Steamoji mobile app (com.steamoji.parent) on Google Play and the App Store, and to accounts used at https://steamoji.com.

HOW TO REQUEST DELETION

Send an e-mail to privacy@steamoji.com with the subject line Account deletion request, and include:

the e-mail address on the Steamoji account (please send from that address where possible, so we can verify the request);
the account holder’s full name;
the name of each apprentice on the account, if you would like their records removed as well.

We will acknowledge your request within 5 business days and complete the deletion within 30 days. We may contact you to confirm your identity before we act on a request.

WHAT IS DELETED

On completion of a deletion request, we remove the following from our systems:

account and profile details: name, e-mail address, phone number, mailing address and date of birth;
family records, including apprentice profiles and emergency contact details;
uploaded images and session videos, including profile photos and project artefact recordings;
session history, bookings, attendance records, ratings and comments;
device identifiers used for push notifications, and the analytics identifier associated with the account.

WHAT WE KEEP, AND FOR HOW LONG

Some records cannot be deleted on request because we are required to keep them:

Payment and transaction records. Invoices, payments and refunds are retained for seven years, to meet tax and accounting obligations. Card details are never stored by Steamoji — payments are processed by Stripe, and Stripe’s own retention terms apply to them.
Anonymised and aggregated data. Records that no longer identify you or your family may be retained for reporting, and are not restored or re-linked to you.
Records we must keep by law. Where a legal, tax or safeguarding obligation requires us to retain a record, we keep only that record and only for as long as the obligation lasts.

Deletion is permanent. Once a request is completed, we cannot restore the account, its history, or any uploaded media.

CONTACT US

For questions about deletion requests or our privacy practices, contact us by e-mail at privacy@steamoji.com or by mail using the details below:

2035 Sunset Lake Road, Suite B-2, Neward, DE, 19702, United States